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Announcing the Support & Upgrades Subscription

You love InBloom. Now get a whole lot more for one low price.

Introducing the Support & Upgrades Subscription plan.

Starting August 1st, InBloom customers will need a Support & Upgrades plan to receive phone and remote login support. With this plan, you receive:

• The latest updates & upgrades to InBloom
• Remote login support
• Remote telephone support
• Additional help from all InBloom developers
• Get everything for as low as $25/month

Before August 5th, the price is $300 for 12 months of support.
After August 5th, the price is $350 for 12 months of support.
If you prefer to pay monthly, the price is $35/month for a 12 month period.

Email support is still available and free. A new support ticket system has been installed and is available when you send requests to support@inbloomsoftware.com

Want to see all the price tags and labels in InBloom?

Now there’s a PDF for that!  If you want to know what price reductions will look like on a tag or the layout of the tag, head over to the Downloads page and you’ll see the link to the Price Tag and barcode PDF sample.

Save +25% on a printed InBloom manual

You can save an additional 25% when you print the InBloom manual at LuLu.com using the code CYBERMAY305 when you checkout.

The offer expires May 31, 2011.  Happy Memorial Day!

All I can say is WOW! Image NY is humming with InBloom.

Perry Shum from IMAGE NY just got in touch recently to let us know that he’s been running and running well with InBloom (which is always nice to hear).  Then he sent us pictures of his store and how great everything looks and we loved it even more.

Perry has combined clean space, straightforward consignment, fun merchandise, and dash of special sauce to create IMAGE NY – the first sneaker consignment shop in NYC, outside of Manhattan.

If these pictures don’t tell you to swing by, I’m not sure what does!

[Photo credits go to Poe for Freshness Mag]

v2.1.22 has arrived

We just posted an update with numerous bug fixes and small enhancements to the Downloads section today.  In addition, the enhancements were all added to the PDF of the User Manual so they are fully documented.

The new version brings the latest copy of InBloom to v2.1.22 (as shown on the bottom right corner of the Main Menu) and enhances the workflow when returning items within a sale, voiding sales transactions, indicating the progress when running large processes such as paying consignors, and searching within Inventory and Contacts now happens within an instant  (much like Google’s new predictive searching).

The New InBloom User Guide / Manual is here!

Call it what you like: the user manual, instructions, user guide, manual, etc.  The latest and greatest has been completely revised to include the changes made up until InBloom v2.1.

I happily and thoroughly recommend reviewing it.  You can ALWAYS find it online at the Download page, here’s the direct link in case you’re feeling lazy.

It’s 216 pages of everything InBloom.  If you’re interested in a professionally printed copy, you can buy it on LuLu.com and it’s less expensive ($25) than all the paper and ink you’d spend putting it together yourself.

I’m working on updating this into a web-searchable database to make life even sweeter.

FileMaker & Mac/Win Customer Support Rep

I’ve been doing 100% of customer/tech support for about 3 years now and it’s time to pass the torch to someone who’s better at it than I am  

InBloom is a FileMaker-based Mac & PC solution for businesses based on consignment (art galleries, consignment shops, resale shops, auction drop off stores, etc.)  I’m looking for someone (NYC based or remote—it doesn’t matter) who can be front-line customer support.

MOSTLY EMAIL, SOME REMOTE LOGIN, AND SOME PHONE SUPPORT
I receive about 5-20 emails a day from customers for InBloom.  About half of them are really quick answers (with a standard response or FAQ link), another quarter are a touch more involved, and the remaining quarter can take a 20+ minutes each depending on the issue.  Your role will be front-line initial help to our users and any basic set up & use of their InBloom software and printer connectivity to the software.

PASSION WANTED
We’re looking for someone who is passionate about FileMaker, passionate about simple solutions to common problems, and passionate about helping people get back on track quickly. Strong writing skills and the ability to get to the point quick are a big plus.  This role can be constrained to 2 hours of phone availability per day and the rest by email.

CONSULTING POSSIBILITY
InBloom, because it’s based on FileMaker, can be customized nicely.  A lot of customers may need or want customization of InBloom.  I’m willing to offer a large commission on any customization or consulting that comes through the support channel.  This includes really basic customization/layout of printing & reports that customers don’t always want to do themselves.

THINK YOU’RE THE ONE?
If you think you’re the guy or gal, please drop me a line at denis at inbloomsoftware dot com. Do me a favor and include “Customer Support Position” in the subject so I can easily corral these into the proper folder.

I can’t promise I’ll respond to each one, but I will review them and get in touch if I think you may be the right person.

Thanks.

What would you like to see in InBloom?

On average, I receive about 90+ emails every 4-5 days with requests and feature checks of InBloom – more requests than anything else e.g. can I auto-email consignors an update inventory list every time their items are reduced? (Answer: Yes, but you can’t auto-email, this is a manual email process.)

With that said, I’ve put together a 1-minute survey (six questions) of what you REALLY want from InBloom – and I’m happy to publish the results.

Just click here to head over to the survey and tell us what you’re looking for!

A lot of new things are coming

For those who have wondered why all has been quiet on the InBloom front, there has been a big push internally to finish the website update, new help content, more video documentation, and many new features that are forthcoming to InBloom.

Stay tuned here and subscribe by email or using your favorite blog RSS reader to find out about updates and more!